Widerrufsrecht

Thanks for shopping with Cloudberries.co.uk! These are our refund policies.

REFUNDS

We want you to be completely satisfied with your purchase and we offer a 30-day money-back guarantee with proof of purchase or order confirmation.

If you are not completely satisfied with your purchase for any reason, you may return part or all of it to us for a full refund or store credit. Please see below for more information on our return policy.

RETURNS

Returns are accepted within thirty (30) days of delivery. All returned items must be in new and unused condition, with the original packaging intact.

To start a return, please email our customer service team at support@cloudberries.co.uk to obtain a returns number and instructions. Items returned without a returns number may not be accepted.

Customers are responsible for the cost of return shipping unless the item is damaged, faulty, or incorrect.

Once your return has been received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method.

Standard outbound shipping costs will be refunded where required by law.

If your item arrives damaged, incorrect, or faulty, please contact us and we will arrange a replacement or refund at no cost to you.

Customers are responsible for ensuring returned items arrive safely. We recommend using a tracked service.

REFUNDS

Refunds may take 1–2 billing cycles to appear on your credit card statement depending on your payment provider, bank, or credit card company.

STATUTORY RIGHTS

This policy does not affect your statutory rights under applicable consumer protection laws.